Troubleshooting

Each line below is what the screen says, then what it means. Where the station answered, its words are passed on as they are.

Connecting

Refused that account and password.

The station turned the sign-in away. Check the account name and password, and that the user's Authentication Scheme Name is HTTPBasicScheme: a user on DigestScheme is refused with the right password. See Create the station account.

Station rejected the credentials. The user needs an HTTP Basic authentication scheme.

The same refusal, as pairing and the workspace word it.

Credentials accepted, but this station did not answer /wiresheet/ping.

The account signed in, and the module did not answer. Either the wiresheetAi module is not installed, or the station has no WiresheetService under Services, or its servletName is not wiresheet. See Install the module.

The station answered, but not as the wiresheetAi module does.

The station link reached the station and got a page back rather than the module's answer. The wiresheetAi module or its WiresheetService is missing, or the station sent its sign-in page because the account is not on HTTPBasicScheme. See Install the module and Create the station account. Station link 0.3.15 and earlier said Connected. here.

No answer, or the check never finishes

Chrome could not reach the address. Check that this computer is on the station's network and the address opens in a tab. An https:// address with the station's own certificate is refused by Chrome, and so is an http:// address on a station set to Https Only, which sends Chrome to HTTPS. See step 4 of Create the station account.

Connect a station on your own network

The page found no extension. Install or enable the station link in this Chrome, then choose I have installed it.

The extension was reloaded

The extension was updated or restarted while the tab was open. Reload the page.

Working on a station

A change is refused with the account's permissions

The station would not let the account do it. Wiresheet.ai can do only what its station account may do; give the account's role more, in Workbench, if it should.

A view or a button names a module version

It needs a newer wiresheetAi than the station has. Install the build on Downloads.

Apply to station is greyed out

The workspace is Read-only. Switch to Commission at the top of the workspace.

The agent's turn stopped when the tab was closed

On a station reached through the extension, the turn needs the tab that started it. Ask again with the tab open.

Save · unsaved stays in the header

Changes are live on the station but not yet in its configuration. Choose Save.

Still stuck

Write to us with what the screen said, word for word, and the station’s Niagara version. Never send a password.